Executive Operations Manager · Remote
I partner with growing service businesses to streamline operations, improve client onboarding, optimize CRM systems (including GoHighLevel), and build the processes that give founders more time to focus on growth.
That's exactly what I help my clients build.
Five focused areas of support, all pointing toward the same outcome: a business that runs smoothly and depends less on you.
Create structure, accountability, and smoother day-to-day operations.
Improve your CRM (including GoHighLevel) so your business stays organised and your team has visibility.
Streamline onboarding and follow-up to create a consistent experience for every client.
Reduce repetitive manual work through practical automation and documented processes.
Keep projects moving, priorities aligned, and communication organised.
Over the past several years, I've worked behind the scenes helping growing businesses improve their operations, organise their CRM systems, support client onboarding, and keep day-to-day operations moving.
Today, I partner with a small number of founders who want more than administrative support. They want a business that runs more smoothly, grows more consistently, and depends less on them.
I'm Shella, an operations partner for growing service businesses, and the person behind the systems that let founders step back without their business slowing down.
For the founder ready to build something bigger than themselves, Shella becomes the operational backbone your business needs, streamlining CRM systems, structuring client onboarding, and building the workflows that keep everything moving whether or not you're in the room. The result isn't just fewer tasks on your plate. It's a business built to grow without being bottlenecked by you.
Every business is different. Following your complimentary Business Operations Audit, I'll recommend the level of support that best fits your business goals and operational needs.
Workflow Organization
Marketing Coordination
Communication Systems
Unedited feedback from founders, coaches, and operators who've worked with Shella directly.
Every task, follow-up, and deadline is tracked in a shared system. Nothing depends on memory. You'll always know what's in progress, and so will I.
We start with a focused discovery session to map your workflows and communication systems. I build the structure before stepping into active support, usually within the first week.
Every engagement includes a structured monthly review. We assess what's working, what needs adjusting, and whether the scope still fits. No guessing, we course-correct proactively.
Typically within one to two weeks after our discovery call. Discovery calls are free and commitment-free, purely to assess whether this is the right fit.
Book your complimentary Business Operations Audit and discover the biggest opportunities to improve your operations, reclaim your time, and create a business that supports your growth.
Book My AuditNo pitch. No pressure. Just a focused conversation about your business.
Monthly retainer · Minimum 3-month commitment · Remote, worldwide